General Terms and Conditions
EFFECTIVE: May 1, 2022.
These General Terms and Conditions (hereinafter: GTC) GASTROFLEX KFT. (hereinafter: Service Provider) and contains the rights and obligations of the Customer (hereinafter: Customer) using the electronic commercial services provided by the Service Provider through the helkasor.hu website (Service Provider and Customer, hereinafter collectively: Parties). .
The General Terms and Conditions apply to all legal transactions and services that take place through the helkasor.hu website, regardless of whether they are performed from Hungary or abroad, by the Service Provider or its collaborators.
Service Provider Details:
Name: Gastroflex Gyártó és Szolgáltató Korlátolt Felelősségű Társaság
E-mail: info@helkasor.hu
Address: Rákóczi utca 9, 8623 Balatonföldvár. • Telephone customer service opening hours: Mon-Fri 08:00 – 17:00 Phone: +36703860637 • E-mail: info@helkasor.hu
Start of entrepreneurial activity: 2010.
Tax number: 12445934214
Customer service: see 1.7
His phone number is +36 70 546 7344
Email address: info@helkasor.hu
- GENERAL INFORMATION CREATED BY AGREEMENT BETWEEN THE PARTIES
1.1. The scope of these GTC covers all electronic commercial services provided in Hungary through the electronic store located on the helkasor.hu website (hereinafter: Website) (hereinafter: Helkasor.hu web store).
Furthermore, the scope of these General Terms and Conditions covers all commercial transactions in the territory of Hungary that are established between the Parties specified in this contract. Shopping in the Helkasor.hu online store is governed by the CVIII of 2001 on certain issues of electronic commercial services and services related to the information society. is regulated by law (“Elkertv.”).
1.2. Purchases in the helkasor.hu online store are possible by placing an order electronically, as specified in these General Terms and Conditions.
1.3. A significant part of the services of the helkasor.hu online store are available to all users, even without registration. However, some services are subject to registration (and then login), which anyone is entitled to in accordance with the General Terms and Conditions.
1.4. After placing the order, the contract can be modified or canceled freely and without consequences until it is fulfilled. This is possible by phone and e-mail. If you have changed your mind and do not request your order, please cancel it by email. If you have changed your mind and still do not request your order, please cancel by email. In the event that you have chosen a cash on delivery order and change your mind in the meantime (do not cancel your order), we are forced to charge the cost of delivery.
If the Consumer wishes to exercise his right of withdrawal, he must send a clear statement containing his intention to withdraw (e.g. by mail or electronically) to the Service Provider using the contact details indicated at the beginning of these GTC.
The consumer exercises his right of withdrawal within a deadline, if he sends his cancellation statement to the Service Provider before the expiry of the deadline indicated above.
The contract concluded between the Parties with the purchase of goods in Hungarian is considered a written contract, the Service Provider files it and keeps it for 5 years after its creation.
1.5. The language of the contract is Hungarian.
1.6. The Service Provider is not subject to the provisions of any code of conduct.
1.7. Customer service contact details
- Customer service opening hours: Mon-Fri: 08:00 - 17:00
• Phone: +36 70 546 7344
• Internet address: helkasor.hu
• E-mail: info@helkasor.hu
- REGISTRATION
2.1. You can register under the Registration menu item on the Main Page by filling out the data sheet, which consists of two parts.
After clicking on the link sent in the e-mail for validating the registration, a preliminary data request (a user name of your choice, a real e-mail address and a chosen password must be entered) is followed by a more detailed, personal data sheet, which can be filled out even before the orders are placed.
By registering on the Website, the Customer declares that he has read and accepts the terms of these Terms and Conditions and the Data Protection Statement published on the Website, and that he consents to the data processing contained in the Data Protection Statement.
2.2. The Service Provider bears no responsibility whatsoever for delivery delays or other problems or errors that can be traced back to data provided incorrectly and/or inaccurately by the Customer.
The Service Provider shall not be held liable for damages resulting from the Customer forgetting his password, or if it becomes accessible to unauthorized persons for any reason not attributable to the Service Provider. The Service Provider treats each registration as an independent legal entity.
It is possible to change the previously recorded data in the Change personal data menu after logging in, after clicking on the Personal settings link, which may also affect the data of active orders.
The service provider is not liable for any damage or errors resulting from changes to registered data by the customer.
- ORDER PROCESS
3.1. The essential properties and characteristics of the goods to be purchased, as well as the instructions for the use of the goods, can be found on the information page of the specific goods, as the detailed actual properties of the goods are contained in the instructions for use attached to the product.
The Service Provider is deemed to have fulfilled the contract if the product has more favorable and advantageous properties than the information provided on the website or in the user manual.
If you have any questions about the product before purchasing, our customer service is at your disposal. The instructions for use of the products sold by us - where required by law - are attached to the goods.
If by chance you do not receive the mandatory instructions for use with the product, notify our customer service immediately - before using the product - and we will replace it.
If you need more information about the quality, basic features, use, and usability of any product on the Website than what is provided on the Website, please contact our customer service, whose details and contact information can be found in 1.7. can be found in point
3.2. The purchase price is always the amount indicated next to the selected product, which, if not indicated separately, already includes VAT.
The purchase price of the products does not include the cost of delivery, unless otherwise stated on the final payment page.
3.3. The Service Provider reserves the right to change the prices of the products that can be ordered from the Website, provided that the modification takes effect at the same time as it appears on the Website.
The modification does not adversely affect the purchase price of the products already ordered. When initiating an online bank card payment, we are unable to refund money in the event of a price drop occurring between the sending of the electronic payment notification and the receipt of the product.
The security check of the online payment transaction takes a minimum of 24 hours, after which the product can only be received.
3.4. If, despite all the care taken by the Service Provider, an incorrect price is displayed on the Website, especially with regard to the obviously incorrect, e.g. for a price of HUF "0" or HUF "1" that is significantly different from the well-known, generally accepted or estimated price of the product, or which may appear due to a system error, then the Service Provider is not obliged to deliver the product at the wrong price, but can offer delivery at the correct price, upon knowledge of which the Customer may abandon his intention to purchase.
The product images published on the website are only illustrations in some places, they may differ from reality.
3.5. Orders are accepted not only from registered Customers through the Service Provider's Website, but all fields relating to the Customer's data must be filled in completely for the order. (If the Customer fills in a field incorrectly or incompletely, he will receive an error message from the Service Provider.)
The Service Provider bears no responsibility for delivery delays or other problems or errors that can be traced back to erroneous and/or inaccurate order data provided by the Customer.
The Customer can add the selected products to the Cart by using the "Add to cart" button on the product detail page that appears after clicking on each product.
It is possible to view and modify the contents of the Basket after clicking on the basket icon on the right side of the Website, where the desired quantity of each product can be specified, or the contents of the Basket can be deleted ("Remove").
If the Customer has finalized the contents of the Basket, he must log in to the Website or register in order to place his order by clicking on "Payment" on the interface that appears. After that, you can choose among the collection methods and you can enter the billing and delivery data.
If you have entered all the necessary data and selected the delivery method, you can choose how you wish to settle the total amount of your order by clicking the "Continue" button.
If you have chosen one of the payment methods, by clicking on the "Payment" button, you can check the details of your order on a summary page before placing the order, change the billing and delivery address, select the payment and delivery method, and comment on your order.
The order is placed and the offer is sent after clicking on "Finalize order". The order is thus placed by clicking on the "Finalize order" button, which creates a payment obligation for the Customer.
- CORRECTION OF DATA ENTRY ERRORS
4.1. At any stage of the order and until the order is sent to the Service Provider, the Customer has the opportunity to correct data entry errors on the order interface at any time in the Webstore (e.g. delete a product from the cart by clicking on the "Remove" label).
- OFFER BINDING, RECONFIRMATION OF ORDERS
5.1. The Service Provider will confirm the arrival of the offer (order) sent by the Customer to the Customer without delay, by means of an automatic confirmation e-mail within 48 hours at the latest, which confirmation e-mail contains:
-data provided by the Customer during purchase or registration (e.g. billing and delivery information),
- the order ID,
- the date of the order,
- the list of elements belonging to the ordered product, the quantity, the price of the product,
- delivery cost
- and the final amount to be paid.
This confirmation email only informs the Customer that his order has arrived at the Service Provider.
5.2. The Customer is released from the obligation to make an offer if he does not receive a separate acceptance e-mail from the Service Provider regarding his sent order without delay, i.e. within 48 hours.
5.3. If the Customer has already sent the order to the Service Provider and notices an error in the data in the confirmation e-mail, it must be reported to the Service Provider within 1 day.
5.4. The order is considered a contract concluded electronically, which is governed by Act V of 2013 on the Civil Code, Act CVIII of 2001 on certain issues of electronic commercial services and services related to the information society. are governed by the law.
The contract falls under the scope of Government Decree 45/2014 (II.26.) on the detailed rules of contracts between the consumer and the business, and takes into account the provisions of Directive 2011/83/EU of the European Parliament and of the Council on consumer rights.
- SHIPPING AND PAYMENT TERMS
The Service Provider reserves the right to change the delivery fee, provided that the change takes effect at the same time as it is published on the Website. The modification does not affect the purchase price of products already ordered.
6.1. After the order can be fulfilled, the Service Provider provides the Customer with the opportunity to choose the delivery time, which does not indicate a specific time, but only serves to select an approximate delivery interval. The Service Provider is unable to undertake delivery at a specific time.
6.2. The Service Provider performs the services ordered on the Website at the location indicated in the order confirmation sent to the Customer by e-mail.
6.3. The Customer can find out about the payment methods and collection options provided by the Service Provider on the helkasor.hu website.
Shipping methods:
The package is delivered to a Foxpost machine nationwide within 2-5 working days. You can find more information about delivery by clicking here: https://foxpost.hu/csomagatvetel
We never put an invoice or delivery note in the beer packages. In all cases, we send the invoice to the customer by e-mail.
Payment methods:
By bank transfer: The user must transfer the value of the ordered products to the bank account in the confirmation email (11600006-00000000-84154439) within 3 days. After the amount has been credited to the Service Provider's bank account, the User is entitled to receive the product(s) in the manner specified by him.
After placing an order, we will send you a confirmation by e-mail, based on which you can safely and comfortably make the transfer at home after placing the order.
After receiving your transfer, we will send you an electronic invoice by e-mail.
SimplePay card payment:
- During the order process in the Webstore, the Customer can choose from the following payment methods: Payment with the Simple application after finalizing the order.
- Payment with the Simple application is made through OTP Bank's secure internet interface.
- The data provided during payment using the Simple application is not stored by the Seller, it is managed by OTP Bank and the financial service provider's own data protection provisions apply. The Seller does not forward customer data to OTP Bank other than the order identifier and the amount to be paid, and he himself does not receive bank data from the payment processing company, except for the certificate of the success of the payment transaction.
- Eladó a megrendelésről minden esetben papír alapú számlát állít ki és ad át a Vevő részére a megrendelés teljesítésével egyidejűleg.
In all cases, the Seller issues a paper-based invoice for the order and hands it over to the Buyer at the same time as the order is fulfilled. I understand that the following personal data stored in the user database of helkasor.hu by the data controller Gastroflex Kft. (8623 Balatonföldvár, Rákóczi utca 9.) will be transferred to OTP Mobil Kft., as a data processor. The range of data transmitted by the data controller is as follows:
Shipping information:
- customer's surname and first name
– geographical location of the buyer (country, county, postal code, city, street, house number)
- buyer's phone number
- buyer's email address
Billing information:
- customer's surname and first name
– geographical location of the buyer (country, county, postal code, city, street, house number)
- buyer's phone number
- buyer's email address
The nature and purpose of the data processing activity carried out by the data processor can be found in the SimplePay Data Management Information Sheet, at the link below:
http://simplepay.hu/vasarlo-aff
Also check the Spam/Junk Promotions folder!
We do not send Spam mail, but nevertheless, it may happen that your mail system puts our mail in the Spam/Junk/Promotions folder.
- RIGHT OF WITHDRAWAL
The provisions of this point apply exclusively to natural persons acting outside the scope of their profession, occupation or business, who buy, order, receive, use, use goods, as well as the recipient of commercial communications and offers related to the goods (hereinafter "Consumer").
The consumer is entitled in the case of a contract for the sale of the product
- a) the product,
- b) when providing several products, to the last product provided,
- c) in the case of a product consisting of several lots or pieces, the last supplied lot or piece,
- d) if the product must be delivered regularly within a specified period, withdraw from the contract without reason within fourteen (14) days from the date of receipt of the first service by the Consumer or a third party indicated by him, other than the carrier.
The consumer has the right to exercise his right of withdrawal in the period between the date of conclusion of the contract and the day of receipt of the product.
The consumer is not entitled to the right of withdrawal - with regard to the sale and purchase of audio and video recordings in sealed packaging, as well as copies of computer software, if the consumer has opened the packaging after delivery; – in the case of a non-pre-manufactured product that was produced based on the instructions or at the express request of the consumer, or in the case of a product that was clearly tailored to the consumer.
7.1 PROCEDURE FOR EXERCISING THE RIGHT OF WITHDRAWAL
7.1.1. If the Consumer wishes to exercise his right of withdrawal, he must send a clear statement containing his intention to withdraw (e.g. by mail or electronically) to the Service Provider using the contact details indicated at the beginning of these GTC.
The consumer exercises his right of withdrawal within a deadline, if he sends his cancellation statement to the Service Provider before the expiry of the deadline indicated above.
7.1.2. The Consumer bears the burden of proving that he has exercised his right of withdrawal in accordance with the provisions set out in point 7.
7.1.3. In both cases, the Service Provider will immediately confirm receipt of the Consumer's withdrawal statement by email.
7.1.4. In case of cancellation in writing, it shall be considered valid if the Consumer sends his declaration to this effect within 14 calendar days (even on the 14th calendar day) to the Service Provider.
7.1.5. In the case of notification by post, the Service Provider takes into account the date of mailing, and in the case of notification by e-mail, the time of sending the e-mail or the e-mail from the point of view of calculating the deadline.
The Consumer sends the letter as registered mail so that the date of posting can be reliably proven.
7.1.6. In case of withdrawal, the consumer must return the ordered product to the Service Provider without undue delay, but no later than 14 days from the date of notification of withdrawal.
7.1.7. The deadline is deemed to have been met if the Consumer sends the product (posts it or hands it over to the courier he ordered) before the 14-day deadline expires.
7.1.8. The cost of returning the product to the Service Provider's address is borne by the Consumer, unless the Service Provider has undertaken to bear these costs.
At the request of the Consumer, the Service Provider arranges the return shipment, however, the cost of the return shipment organized by the Service Provider is borne by the Consumer, in this case the Service Provider does not assume the cost of the return shipment organized by the Service Provider from the Consumer, it only provides assistance so that the Consumer does not have to deal with the organization of the return shipment. The Service Provider's customer service receives the consumer's request for this.
7.1.9. The Service Provider is unable to accept the package returned by cash on delivery. Apart from the cost of returning the product, the Consumer will not be charged any other costs in connection with the cancellation.
7.1.10. If the Consumer withdraws from the contract, immediately, but no later than within 14 days from the receipt of the Consumer's withdrawal statement, the Service Provider will refund all the compensation provided by the Consumer, including the cost of transport (paid for delivery), except for those additional costs incurred due to The consumer chose a mode of transport other than the cheapest standard mode of transport offered by the Service Provider.
The Service Provider has the right to withhold the refund until the product has been returned, or the Consumer has not proven creditworthy that he has returned it: of the two, the Service Provider takes into account the earlier date.
7.1.11. During the refund, the Service Provider uses a payment method identical to the payment method used during the original transaction, unless the Consumer expressly consents to the use of another payment method; due to the application of this refund method, the Consumer will not be charged any additional costs.
7.1.12. The consumer can only be held responsible for the decrease in value of the product if it occurred due to use exceeding the use necessary to determine the nature and properties of the product.
7.1.13. If, in the case of a contract for the provision of services, the Consumer exercises his right of termination after concluding the commencement of performance, he is obliged to reimburse the reasonable costs of the Service Provider during settlement.
7.1.14. The Service Provider may demand the reimbursement of depreciation and reasonable costs resulting from use exceeding the use necessary to determine the nature, properties and operation of the product - if the performance of the contract for the provision of services has begun at the express request of the Consumer before the end of the deadline and he exercises his right of termination.
- WARRANTY
8.1. Mandatory warranty
8.1.1. Regarding the Service Provider's products, the Civil Code and 151/2003. (IX. 22.) It is subject to a warranty obligation based on a government decree, which means that during the warranty period it is exempted from liability only if it proves that the defect can be traced back to improper use of the product.
8.1.2. The warranty period (warranty time) starts with the actual performance, i.e. with the delivery of the product to the Customer, or if the service provider or its agent performs the commissioning, the day of commissioning.
151/2003 on the mandatory warranty for certain consumer durables are considered consumer durables. (IX.22.) Products listed in the Annex of the Government Decree, for which the legislation stipulates a one-year mandatory warranty period. The (objective) scope of the decree only applies to the products sold within the framework of the new consumer contract concluded in Hungary and listed in the annex to the decree.
The defect is not covered by the warranty if its cause occurred after the product was handed over to the Customer, for example, if the defect
– unprofessional commissioning (unless the commissioning was carried out by the Service Provider or its representative, or if the unprofessional commissioning can be traced back to a mistake in the user and management instructions)
- improper use, disregarding the instructions for use and handling, - caused by improper storage, improper handling, vandalism.
In the event of a defect covered by the warranty, the Customer:
- primarily - at your choice - you can demand repair or replacement, unless fulfilling the chosen warranty claim is impossible or if it would result in disproportionate additional costs for the Service Provider compared to fulfilling the other warranty claim, taking into account the value of the product in its faultless condition, the gravity of the breach of contract and the caused damage to the Customer's interests by fulfilling a warranty claim.
- if the Service Provider has not undertaken the repair or replacement, is unable to comply with this obligation within the time limit, while protecting the interests of the Consumer, or if the Customer's interest in the repair or replacement has ceased, the Customer - at his or her choice - will receive a proportional reduction of the purchase price you can claim, you can correct the error at the Service Provider's expense yourself or have it corrected by someone else, or you can withdraw from the contract. There is no room for cancellation due to an insignificant error.
If the Customer asserts a replacement request within three working days from the date of purchase (commissioning) due to a malfunction of the product, the Service Provider is obliged to replace the product, provided that the malfunction prevents the intended use.
The repair or replacement must be carried out within an appropriate time frame, taking into account the characteristics of the product and the purpose expected by the Customer, while protecting the interests of the Customer. The Service Provider must endeavor to carry out the repair or replacement within a maximum of fifteen days.
During the repair, only new parts may be installed in the product.
The part of the repair time during which the Customer cannot use the product as intended is not included in the warranty period. In case of replacement (repair) of the product or part of the product, the warranty period starts again for the replaced (repaired) product (product part) and for the defect that occurs as a result of the repair.
8.1.3. The costs related to the fulfillment of the warranty obligation are borne by the Service Provider.
8.1.4. The Service Provider is exempted from its warranty obligation only if it proves that the cause of the defect arose after performance.
8.1.5. However, the Customer does not have the right to assert an accessory warranty and warranty claim, or a product warranty and warranty claim at the same time, in parallel with each other, due to the same defect. Regardless of these restrictions, the Customer is entitled to the rights arising from the warranty regardless of the rights defined in points 9.1 and 9.2.
8.1.6. The warranty does not affect the enforcement of the Customer's legal rights, especially those related to accessories and product warranties or compensation.
8.1.7. If a legal dispute arises between the parties, which cannot be resolved amicably, the Customer may initiate a Conciliation Board procedure, pursuant to 12.2. on the basis of those indicated in point.
8.2. Voluntary warranty
8.2.1. The Service Provider undertakes a guarantee (guarantee) for the products it sells for a period specified on the Website, in the Product description, which may be longer than the period according to the government decree. The Service Provider shall notify the duration of the warranty for each product at the latest by means of the data on the warranty card (warranty card) given when the product is received by the Customer.
- WARRANTY
9.1. Accessories warranty
9.1.1. In the event of defective performance by the Service Provider, the Customer may assert a warranty claim against the Service Provider. In the case of a consumer contract, the Customer can assert warranty claims for product defects that already existed at the time of delivery of the product within a 2-year statute of limitations from the date of receipt. After the two-year statute of limitations has passed, the Customer can no longer assert its accessory warranty rights.
9.1.2. In the case of a contract concluded with a non-consumer, the entitled party may assert his warranty claims within a 1-year limitation period from the date of receipt.
9.1.3. The Customer may, at his or her choice, request repair or replacement, unless the fulfillment of the Customer's chosen request is impossible or would result in disproportionate additional costs for the Service Provider compared to the fulfillment of another request.
If the Customer did not or could not request the repair or replacement, he may request a proportional reduction of the compensation, or the Customer may repair the defect at the Service Provider's expense, or have it repaired by someone else or, as a last resort, withdraw from the contract. There is no room for cancellation due to an insignificant error.
9.1.4. The Customer may switch from the chosen accessory warranty right to another, but he is obliged to bear the cost of the switch, unless it was justified or the Service Provider gave a reason for it.
9.1.5. The Customer is obliged to notify the Service Provider of the error immediately after its discovery, but no later than within two months of the discovery of the error.
9.1.6. The Customer can assert his accessory warranty claim directly against the Service Provider.
9.1.7. Within six months from the completion of the contract, there is no other condition for asserting the accessory warranty claim other than the notification of the defect, if the Customer proves that he purchased the product from the Service Provider (by presenting an invoice or a copy of the invoice).
In such a case, the Service Provider is exempted from the warranty only if it refutes this presumption, i.e. it proves that the defect of the product occurred after it was handed over to the Customer. If the Service Provider can prove that the cause of the error arose from a cause that can be blamed on the Customer, it is not obliged to grant the warranty claim made by the Customer.
However, after six months from the date of performance, the Customer is obliged to prove that the defect he recognized was already present at the time of performance.
9.1.8. If the Customer validates his warranty claim with respect to a part of the product that can be separated from the product - from the point of view of the indicated defect - the warranty claim is not considered valid for other parts of the product.
9.2. Product warranty
9.2.1. In the event of a defect in the product (movable object), the Customer who is considered a consumer - according to his choice - 9.1. can assert a right to warranty for accessories or a claim for product warranty specified in point.
9.2.2. However, the Customer does not have the right to assert an accessory warranty claim and a product warranty claim at the same time, parallel to each other, due to the same defect.
However, in the case of successful enforcement of a product warranty claim, the Customer may assert its accessory warranty claim for the replaced product or repaired part against the manufacturer.
9.2.3. As a product warranty claim, the Customer may only request the repair or replacement of the defective product. The Customer must prove the defect of the product in the event of a product warranty claim.
9.2.4. A product is considered defective if it does not meet the quality requirements in force at the time it is placed on the market or if it does not have the properties described by the manufacturer.
9.2.5. The Customer may assert his product warranty claim within two years of the product being placed on the market by the manufacturer. After this deadline, you will lose this right. After discovering the defect, the Customer is obliged to notify the manufacturer of the defect without delay.
An error communicated within two months of the discovery of the error must be considered communicated without delay. The consumer is responsible for damage resulting from the delay in communication.
9.2.6. The Customer may exercise his product warranty claim against the manufacturer or distributor of the movable item (Service Provider).
9.2.7. The Civil Code according to this, the producer and distributor of the product is considered a manufacturer.
9.2.8. The manufacturer, distributor (Service Provider) is only released from its product warranty obligation if it can prove that:
- the product was not manufactured or marketed as part of its business activities, or
• the defect could not be recognized according to the state of science and technology at the time of placing it on the market or
• the defect of the product results from the application of legislation or mandatory official regulations.
9.2.9. For the exemption, it is sufficient for the manufacturer, distributor (Service Provider) to prove one reason.
- RESPONSIBILITY
10.1. The information on the Website has been posted in good faith, but it is for informational purposes only, the Service Provider does not assume responsibility for the accuracy and completeness of the information.
10.2. The Customer may use the Website solely at his own risk, and accepts that the Service Provider shall not be liable for material or non-material damage arising during use, in addition to liability for breach of contract caused intentionally, through gross negligence or criminally, as well as damage to life, limb, or health.
10.3. The service provider excludes all responsibility for the behavior of the users of the website.
The Customer is fully and exclusively responsible for his own conduct, in such cases the Service Provider fully cooperates with the acting authorities in order to detect legal violations.
10.4. The pages of the service may contain connection points (links) that lead to the pages of other service providers. The Service Provider assumes no responsibility for the data protection practices and other activities of these service providers.
10.5. The Service Provider has the right, but is not obliged, to check the content that may be made available by the Customers during the use of the Website, and the Service Provider is entitled, but not obliged, to look for signs of illegal activity in relation to the published content.
10.6. Due to the global nature of the Internet, the Customer accepts that the provisions of the relevant national legislation are taken into account when using the Website.
If any activity related to the use of the Website is not permitted according to the law of the Customer's country, the Customer is solely responsible for the use.
10.7. If the Customer notices objectionable content on the Website, he must report it to the Service Provider immediately. If, in the course of its good faith procedure, the Service Provider finds the indication to be well-founded, it is entitled to immediately delete or modify the information.
11, COPYRIGHT
11.1. The Website is protected by copyright.
The Service Provider is the copyright holder or the authorized user of all content displayed on the Website and during the provision of services available through the Website: any author's work or other intellectual creation (including, among others, all graphics and other materials, the layout and editing of the Website interface, the used software and other solutions, ideas, implementation).
11.2. Saving or printing the content of the Website and certain parts on a physical or other data medium for private use or with the prior written consent of the Service Provider is permitted. Use beyond private use - for example storage in a database, transmission, publication or download, commercialization - is only possible with the prior written permission of the Service Provider.
A magáncélú felhasználáson túli felhasználás – például adatbázisban történő tárolás, továbbadás, közzé- vagy letölthetővé tétel, kereskedelmi forgalomba hozatal – kizárólag a Szolgáltató előzetes írásbeli engedélyével lehetséges.
11.3. In addition to the rights specifically defined in these Terms and Conditions, registration, use of the Website, and no provision of the Terms and Conditions grant the Customer the right to any use or exploitation of any trade name or trademark on the Website.
In addition to the display associated with the intended use of the Website, the necessary temporary duplication and the making of copies for private purposes, these intellectual works may not be used or utilized in any other form without the prior written permission of the Service Provider.
- COMPLAINT OPPORTUNITIES
12.1. Complaints handling
The Customer may submit consumer objections regarding the product or the Service Provider's activities at the following contact details:
Customer service (Customer service)
- Address: Address: Rákóczi utca 9, 8623 Balatonföldvár.
• Telephone customer service opening hours: Mon-Fri 08:00 – 17:00
Phone: +36703860637
• E-mail: info@helkasor.hu
• Telefonos ügyfélszolgálat nyitva tartás: H-P 08:00 – 17:00
Telefon: +36703860637
• E-mail: info@helkasor.hu
The Customer's consumer objection related to the product or its activity 12.1. you can submit it at the contact details specified in point
Pursuant to the current legislation, the Service Provider immediately investigates a verbal complaint (in a store) and remedies it as necessary, if the nature of the complaint allows it.
If the Customer does not agree with the handling of the complaint, or the immediate investigation of the complaint is not possible, the Service Provider shall immediately record the complaint and its position in relation to it and, in the case of a verbal complaint made in person, hand it over to the Customer on the spot, by telephone in the case of an oral complaint, it will be sent to the Customer at the latest at the same time as the substantive response specified in the section on written complaints, and will proceed according to the provisions regarding written complaints.
The Service Provider records the verbal complaint communicated over the phone to the identification number of the previous order, which helps the complaint to be traced back.
The Service Provider is obliged to examine and respond to the written complaint within thirty days of its receipt, and to arrange for the response to reach the Customer. If the complaint is rejected by the Service Provider, it is obliged to justify its position in its substantive response to the rejection.
The Service Provider must keep the record of the complaint and a copy of the response for five years.
The Service Provider shall consider the objections presented by the Customer in accordance with Article 12.1. at the direct contact details given in point 1, during the opening hours of the customer service.
12.2. Other Remedies
If any consumer dispute between the Service Provider and the Customer is not settled during negotiations with the Service Provider, the following legal enforcement options are open to the Customer:
- Filing a complaint with the consumer protection authorities.
If the Customer detects a violation of his consumer rights, he is entitled to file a complaint with the competent consumer protection authority according to his place of residence. After evaluating the complaint, the authority decides on the conduct of the consumer protection procedure.
- Conciliation board.
In order to settle a consumer dispute related to the quality, safety and application of product liability rules, as well as the conclusion and performance of the contract, the Customer may initiate a procedure at the conciliation body operating under the competent professional chamber based on the seat of the Service Provider for the purpose of amicable settlement outside of court.
In the application of the rules applicable to the Conciliation Board, a consumer is also a non-governmental organization, church, apartment building, housing association, micro, small and medium-sized enterprise under a separate law who buys, orders, receives, uses, makes use of goods, or commercial communications or offers related to the goods addressee.
Contact details of the Budapest Conciliation Board:
- 1016 Budapest, Krisztina krt. 99. III. em. 310.
• Mailing address: 1253 Budapest, Pf.: 10.
• E-mail address: bekelteto.testulet@bkik.hu
• Fax: 06 (1) 488 21 86
• Telephone: 06 (1) 488 21 31
– Court proceedings. The customer is entitled to assert his claim arising from a consumer dispute before the court within the framework of a civil procedure pursuant to Article IV of 1959 on the Civil Code. Act and the provisions of Act V of 2013 on the Code of Civil Procedure.
- OTHER PROVISIONS
. . The helkasor.hu web store is an information system based on Linux/PHP, its security level is adequate, its use does not pose any risk, however, we recommend that you take the following precautions: use virus and spyware protection software with an up-to-date database, install security updates for the operating system.
Shopping on the Website presupposes the Customer's knowledge of the technical and technical limitations of the Internet and acceptance of the potential for errors associated with technology.
13.2. In the Service Provider's specialized stores and online store, it only serves orders for quantities for household use.
13.3. The Service Provider is entitled to unilaterally modify the terms of these Terms and Conditions at any time. The Service Provider informs the users of the amendments by e-mail before they take effect. When the changes come into effect, registered users must expressly accept them when logging in to the site in order to use the site
