Privacy policy

1. Introduction

It is very important for us to comply with the currently valid data protection regulations and laws, so we will discuss and present helkasor.hu and GASTROFLEX KFT in detail below. steps for data protection and processes related to data collection.

The data is provided by GASTROFLEX KFT. manages and this company is responsible for the management of personal data.

Service Provider Details:

Name: Gastroflex Gyártó és Szolgáltató Korlátolt Felelősségű Társaság

E-mail: info@helkasor.hu

Address: 8623 Balatonföldvár, Rákóczi utca 9.

2. WHAT PERSONAL DATA DO WE PROCESS AND FOR WHAT REASONS?

Personal data are those that clearly enable the precise identification of an individual.

On the helkasor.hu website, we process the following personal data, with the precise indication of the legal basis:

COMMUNICATION DATA
This includes any message you send to us through the website, email, social media message, or any other form of communication.

We process and store these data in order to be able to fulfill the orders and to provide a basis for decision in case of possible legal claims.

Our legal basis for this processing is the user's verifiable interest in our activity, which is manifested in the messages addressed to us.

CUSTOMER DATA
Which includes all data related to the purchase of products and services, such as the customer's name, shipping and billing address, e-mail address, phone number, and details of the purchased product.

We process this data in order to successfully fulfill orders and to have legally adequate records of purchases.

The legal basis for data storage is the performance of the contract created by the order between the customer and GASTROFLEX KFT. between.

USER DETAILS
This includes the data generated during the use of the website, which enables the technical operation of the site, to maintain the security of the site, to store backups of the users' activities, and to ensure that you always have access to the most relevant content.

The legal basis for the processing of the data is the user's clear interest in our activities, which requires their storage to ensure this and for the technical functioning of the site.

TECHNICAL DATA
This includes data generated during the use of the site, such as the IP address, login information, browser data, visit time of each page, page views and navigation paths, the number and time of page visits, time zones, and the data of the device with which you view the page.

The source of the data is our analytical software.

We process this data in order to analyze the habits of users on the site, to maintain the safe operation of our site, and to understand the usefulness of our individual marketing decisions.

In the course of our activities, we do not collect sensitive data such as ethnicity, religious views, sexual life and orientation, political opinions and trade union membership, or medical background, and genetic or biometric information.

MARKETING DATA
Which includes the visitor's preferences, which marketing content they would like to receive from us. We process this data in order to enable participation in prize games and to send advertising related to our products/services in which the user has expressed interest.

In the course of our activities, we do not collect sensitive data such as ethnicity, religious views, sexual life and orientation, political opinions and trade union membership, or medical background, and genetic or biometric information.

We can sometimes use the collected data for purposes such as providing targeted, relevant ads on the Facebook™ platform and various dynamic advertising platforms, and to measure the effectiveness of the ads.

In the course of our activities, we do not collect sensitive data such as ethnicity, religious views, sexual life and orientation, political opinions and trade union membership, or medical background, and genetic or biometric information.

In the course of our activities, we do not collect sensitive data such as ethnicity, religious views, sexual life and orientation, political opinions and trade union membership, or medical background, and genetic or biometric information.

3. HOW DO WE COLLECT DATA?

We may collect personal data in such a way that the user directly provides it to us (for example, by placing an order or sending a message).

Furthermore, certain data are collected automatically during the use of the site, for example with so-called "cookies" and similar technologies. They only come into effect after the user's consent has been given.

For more information, please see our Cookie Statement.

We receive certain data from external partners, such as analytics providers such as Google (partner outside the EU), advertising networks such as Facebook™ (partner outside the EU), and payment partners such as PayPal (in the EU external partner) and Barion.

4, OUR PRACTICAL STEPS RELATED TO DATA PROTECTION

GASTROFLEX KFT. the protection of users' data and compliance with applicable regulations are extremely important to us. Therefore, after conducting a data protection impact assessment on the site, we prepared a list of the collected data, its necessity and legal basis, and its legal compliance.

  • Purchase and user data are stored in encrypted form (pseudonymized) in the site's databases, so they cannot be read by third parties.
  • In this data protection declaration, we provide users with the ability to request information about the management of their personal data, modify or delete their personal data via the email address provided.

From time to time, for the sake of our business activities, it is necessary to provide data to our service partners (for example, hosting provider, courier company, newsletter sending software). 

In such cases, we always choose to meet the requirements of the GDPR regulation and, in the case of a US-based partner, participate in the EU-US Privacy Shield data protection initiative, and we sign a data management contract with them, ensuring responsible data management.

5, MARKETING COMMUNICATION

The continuation of marketing communication is indispensable in the course of the company's activities. The legal basis for data management in this regard is the expression of interest in our services or the express consent of users.

Based on the Privacy and Electronic Communications Regulations (PECR) of the European Union, we send messages for marketing purposes to our users if they have purchased from us or have specifically agreed to receive marketing messages.

Suspension of consent and unsubscribing from messages are made possible in a clearly visible manner in all cases. At the bottom of each e-mail, you can find the unsubscribe link, or you can request removal from the database at the e-mail address info@helkasor.hu.

We can also send messages in the case of unsubscribing from marketing communications, but only regarding the fulfillment of orders.

6. NOTICE REGARDING PERSONAL DATA

From time to time, it is necessary to share certain personal data with certain of our partners in order to maintain normal business operations:

-IT service providers, and service providers performing troubleshooting and maintenance on computer systems

- Expert partners, such as lawyers, accountants, bankers, insurance companies

-Government bodies that request a report on our activities

-Payment service providers who manage bank card data securely

-Courier services that fulfill incoming orders to the specified delivery address

International data transfers

In order to maintain business, it is sometimes necessary to share user data with service partners outside the European Economic Area (EEA).

In many cases, countries outside the EEA do not provide the same level of data protection, so European laws prohibit the export of data if the appropriate conditions are not met.

Whenever personal data is transferred outside of the EEA, we will take the following steps in addition to the steps discussed in point 4 to handle the data securely:

- We only transfer data to countries that the European Commission deems appropriate in terms of data security.

-We only use US-based services that are part of the EU-US Privacy Shield data security initiative.

If the above is not met, we ask for the users' express consent to the data transfer. Consent can be withdrawn at any time.

Links to external pages

This page sometimes contains links to external pages, or there are code snippets embedded in the page that ensure the operation of external services.

Clicking on these links or using embedded solutions may allow third-party partners to collect data about users.

Although we do our best to properly screen partners, we have no control over their privacy policies and are not responsible for their data management policies.

7, PERIOD OF DATA MANAGEMENT

We only store user data for as long as our legal/accounting/data provision obligations make it mandatory, or as long as it is necessary for the operation of the service.

When deciding how long to store, we consider the amount, nature and sensitivity of the data and the potential impact of its leakage in the event of a data breach.

For tax reasons, we need to keep customers' invoicing and purchase data for at least 8 years in order to fulfill our legal obligations.

Under certain circumstances, we may use the data in an anonymized form for statistical purposes, in which case we will store the data for an unlimited period of time without informing you.

8, VISITOR'S RIGHTS

As a citizen of the European Union, the law called General Data Protection Regulation (GDPR) provides the following rights to the users of the site:

a, Access to Personal Information

Site users have the right to request a copy from GASTROFLEX KFT. about personal data stored by In general, the request is fulfilled free of charge within 14 days of the request.

Under certain circumstances, we may use the data in an anonymized form for statistical purposes, in which case we will store the data for an unlimited period of time without informing you.

In addition, GASTROFLEX KFT. requests proof of identity before releasing the data, in order to prevent abusive use. To request personal data, please contact us by email.

b, Modification of personal data

If the personal data has been changed or entered incorrectly, users have the right to request that the data be changed. To modify your personal data, please contact us at the e-mail address info@helkasor.hu.

c, Request to delete personal data

Users have the right to request the deletion of all their personal data. We fulfill the request free of charge within 14 days of the request. After deleting the personal data, the user account will not be available, so any purchased materials will also become unavailable, as the personal data related to the user account is absolutely necessary to access the service.

GASTROFLEX KFT. requests proof of identity before restricting the transfer of personal data, to prevent abusive use. To limit the transfer of personal data, please use our email address above:

d, Request to limit the processing of personal data

Users have the right to limit the provision of their data to third parties (service partners) upon request. When submitting the request, you can also name the service partners you want to restrict.

It is important to note that cooperation with certain service providers is essential for the operation of the site (e.g. Barion as a payment service provider), so if they are restricted, the site's services will become unavailable to the user.

GASTROFLEX KFT. requests proof of identity before restricting the transfer of personal data, to prevent abusive use. To limit the transfer of personal data, please use our email address above:

In Hungary, the official body dealing with data protection is the National Data Protection and Freedom of Information Authority (NAIH). Users can find out more about their data protection rights on the NAIH website.

National Data Protection and Freedom of Information Authority,
1125 Budapest, Szilágyi Erzsébet fasor 22/C., Mailing address: 1530 Budapest, Pf.: 5.,
Phone: 06.1.391.1400,
Fax: 06.1.391.1410,
E-mail: ugyfelszolgalat@naih.hu
Website: http://www.naih.hu

9. ANONYMIZED DATA AND “COOKIES”

The helkasor.hu website uses so-called "cookies" and similar technologies in e-mail messages and advertisements, such as tracking codes, re-marketing tags, and pixels, which are activated after the user's consent.

These technologies help us better understand user behavior and interests, thus helping us to operate at a higher level and more efficiently.

Our goal is to make the use of helkasor.hu as user-friendly and personal as possible. If the user wishes to prohibit the recording of non-personal data by these technologies, it can be done in the following ways:

- their loading can be disabled using the cookie warnings displayed on the website

- by disabling "cookies" in the browser

You can find more information about additional cookies and tracking codes on helkasor.hu in our Cookie Statement.

Data management information is available here: Adatkezelési tájékoztató